Terms of Service

Key terms at a glance

Return window: 14 days from purchase
Condition: Unused, original packaging, proof of purchase
Rolex: Final sale — no returns
Damaged item: Tell us within 2 days (Rolex: 48 hours)
Restocking fee: 20–50% where it applies
Questions: info@dsl-inc.com

1. About these terms

These Terms of Service ("Terms") govern your use of this website and any purchase you make from DS Labs, operated by DS Establishments ("DS Labs", "we", "us", "our"). By using this site or placing an order, you agree to these Terms. If you do not agree, please do not use the site or place an order.

We may update these Terms at any time. The version in effect when you place an order governs that order. Continued use of the site after we post changes means you accept the updated Terms.

2. Who may use the site

You must be at least 18 years old, or have the consent of a parent or legal guardian, to place an order. You agree to provide accurate account, contact, billing and shipping information, and to keep your account credentials secure. You are responsible for activity that occurs under your account.

3. Products, descriptions and images

We sell new, pre-owned and collectable items, including watches, sneakers, apparel, accessories, trading cards and collectables. We describe each item as accurately as we can, including its condition.

Photographs are of the actual item unless a listing says otherwise. Colours may appear differently on different screens. Minor variations in packaging, inserts and accessories may occur, particularly for pre-owned and collectable items. A listing description controls over a photograph where the two differ.

4. Authenticity

We source our inventory from retail purchases, authorised stockists and long-standing trusted sources, and we keep records of where items come from. Every item is inspected by hand before it ships, for condition and for the markers we are able to check, including serial and reference numbers on watches where present.

We do not knowingly sell any item that is not authentic, and we take every reasonable step within our ability to prevent it. We are not a certification body and we do not hold ourselves out as a third-party authentication service.

If you believe an item you purchased from us is not authentic, contact us at info@dsl-inc.com. Send clear photographs of the item, its markings and its packaging. We will review your claim in good faith, and we may ask for a written opinion from a recognised authenticator, the brand, or a qualified watchmaker where the question cannot be resolved from photographs.

Where we determine, or a recognised authority determines, that an item we sold is not authentic, we will refund the full purchase price and cover return shipping. There is no time limit on this commitment. This is our entire obligation to you in respect of authenticity, and it applies to the original purchaser of the item from us.

This commitment does not apply where the item returned to us is not the item we sold, or where the item has been altered, serviced, modified, damaged, disassembled or had parts replaced after delivery.

5. Sealed collectables

Sealed trading card product — booster boxes, elite trainer boxes, bundles and packs — is sold factory sealed. We do not weigh, search, open or reseal sealed product, and we do not buy product that shows signs of having been opened or resealed.

We guarantee that sealed product leaves us with its factory seal intact and untampered. We do not and cannot guarantee the contents of sealed product, including which cards, inserts or promos it contains, or any pull rate or resale value.

Sealed product may be returned only unopened and in the condition in which it arrived, within the window set out in our Refund Policy. Once sealed product has been opened, it cannot be returned or refunded.

Graded cards are authenticated and encapsulated by the grading company named in the listing. Grades are the opinion of that company, not ours, and we make no promise about regrade outcomes or future value.

6. Trademarks and brand relationships

All brand names, trademarks, logos and product names are the property of their respective owners. They are used here only to identify and describe the items we sell.

DS Labs is an independent reseller. We are not affiliated with, authorised by, endorsed by, sponsored by or otherwise connected to any brand whose products we sell, including but not limited to Rolex, Omega, Swatch, Audemars Piguet, Blancpain, Nike, Jordan, adidas, ASICS, Salomon, Vans, New Balance, Onitsuka Tiger, Supreme, Chrome Hearts, The Pokémon Company, Nintendo, Hot Wheels or Timex. Items are not sold with any manufacturer warranty unless a listing expressly says so, and manufacturer warranties may not transfer to a purchaser of a pre-owned item.

7. Pricing, availability and order acceptance

All prices are in US dollars and exclude applicable taxes and shipping unless stated. Prices and availability may change at any time before you place an order.

Placing an order is an offer to buy. Your order is accepted only when we ship it. Until then, we may cancel or limit any order, in whole or in part, for any lawful reason, including where:

an item is out of stock or has sold through another sales channel
a price, description, image or other listing detail was wrong
we suspect fraud, reselling for resale in breach of these Terms, or other misuse; or
we cannot verify the billing or shipping information you provided.

We sell the same inventory on other platforms, including marketplaces. Where an item sells on more than one channel at the same time, we may cancel the later order and refund it in full. Where an order is cancelled, your sole remedy is a refund of amounts paid for the cancelled items.

8. Payment

We accept the payment methods shown at checkout. You confirm that you are authorised to use the payment method you provide. We do not store full payment card details; payments are processed by our payment provider under its own terms.

Taxes are calculated at checkout where required. You are responsible for any import duties, customs charges or local taxes on shipments outside the United States.

9. Shipping, title and risk

Delivery estimates are estimates, not guarantees, and we are not responsible for carrier delays. Title and risk of loss pass to you when the carrier delivers the package to the address you provided.

If a package arrives damaged, or if tracking shows delivery and the package is missing, contact us at info@dsl-inc.com within 2 days of the delivery date so we can open a claim with the carrier. We are not responsible for packages delivered to an incorrect address supplied by you, or for theft after delivery.

10. Returns and refunds

Returns are governed by our Refund Policy, which forms part of these Terms. In summary: returns are accepted within 14 days of purchase on unused items in original packaging with proof of purchase; a restocking fee of 20%–50% may apply in the circumstances set out there; all Rolex sales are final; and sealed collectables may be returned unopened only. Exchanges are arranged case by case by our team. We do not use return or exchange forms.

Nothing in these Terms limits any right you have under applicable consumer protection law that cannot lawfully be waived.

11. Chargebacks and abuse

If you dispute a charge with your bank rather than contacting us first, we may suspend your account and decline future orders. We reserve the right to refuse service, cancel orders and close accounts where we reasonably believe a person is engaged in fraud, return abuse, item swapping, or repeated unfounded claims.

12. Acceptable use

You agree not to use this site to break the law, infringe anyone's rights, or interfere with the site's operation. You may not scrape, crawl, harvest data from, reverse engineer, resell access to, or attempt to gain unauthorised access to the site or its systems, or use bots, scripts or automated tools to place orders.

13. Site content

All content on this site — text, photographs, graphics, layout, and code — is owned by us or our licensors and is protected by copyright and other laws. You may not copy, reproduce, republish or distribute it without our written permission, other than for your own personal, non-commercial use of the site.

14. Your content

If you submit a review, photograph, comment or other material to us, you grant us a non-exclusive, worldwide, royalty-free, perpetual licence to use, display and reproduce it in connection with our business. You confirm the material is yours to give and does not infringe anyone's rights. We may remove any submitted content for any reason.

15. Third-party links and services

This site may link to or rely on third-party sites and services, including payment, shipping, analytics and marketplace providers. We are not responsible for their content, policies or acts.

16. Disclaimer of warranties

Except for the authenticity commitment in section 4, the sealed-product guarantee in section 5, and any rights you have under applicable law, the site and all items are provided "as is" and "as available", without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the site will be uninterrupted, secure or error-free, or that listings are free of typographical errors.

Pre-owned items are sold in the condition described. Ordinary wear, patina, prior service and non-original parts may be present on pre-owned items and are not defects unless the listing says an item is unworn or new.

17. Limitation of liability

To the fullest extent permitted by law, DS Establishments, DS Labs and their owners, officers, employees and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data, lost resale value, diminution in market value, or loss of opportunity, arising out of or related to the site or any item purchased, whether based in contract, tort, strict liability or otherwise, even if advised of the possibility.

To the fullest extent permitted by law, our total liability for any claim arising out of or related to the site or an item will not exceed the amount you paid for the item giving rise to the claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so parts of sections 16 and 17 may not apply to you.

18. Indemnity

You agree to indemnify and hold harmless DS Establishments, DS Labs and their owners, officers, employees and agents from any claim, demand, loss, liability, cost or expense, including reasonable legal fees, arising from your breach of these Terms, your misuse of the site, or your violation of any law or third-party right.

19. Dispute resolution, arbitration and class-action waiver

Please read this section carefully. It affects how disputes between us are resolved.

First, talk to us. Before starting any formal proceeding, you agree to contact us at info@dsl-inc.com and give us 30 days to resolve the matter informally. Most issues are settled this way.

Binding arbitration. If we cannot resolve a dispute informally, you and DS Labs agree that any dispute, claim or controversy arising out of or relating to these Terms, the site, or any purchase will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitration will take place in New York, New York, or by video or telephone at your election, and the arbitrator's award may be entered as a judgment in any court of competent jurisdiction.

Class-action waiver. You and DS Labs agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of representative proceeding.

Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect its intellectual property.

Your right to opt out. You may opt out of this arbitration agreement and the class-action waiver by emailing info@dsl-inc.com with the subject line "ARBITRATION OPT-OUT" within 30 days of your first purchase, stating your name, order number and that you are opting out. Opting out does not affect any other part of these Terms.

If the class-action waiver is found unenforceable as to a particular claim, that claim will proceed in court and the rest of this section will continue to apply to all other claims.

20. Governing law and venue

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Subject to section 19, you agree that any proceeding will be brought exclusively in the state or federal courts located in New York, New York, and you consent to their jurisdiction.

21. General

If any provision of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a sale or transfer of our business. These Terms, together with our Refund Policy, Privacy Policy and Shipping Policy, are the entire agreement between us regarding the site and your purchases.