Return & Refund Policy

Key terms at a glance

Return window: 14 days from purchase
Condition: Unused, original packaging, proof of purchase
Rolex: Final sale — no returns
Damaged item: Tell us within 2 days (Rolex: 48 hours)
Restocking fee: 20–50% where it applies
Questions: info@dsl-inc.com

Thank you for shopping at DS Labs. We want you to be completely satisfied with your purchase, and we understand that sometimes you may need to return or exchange an item. Our return/refund policy is outlined below:

Returns

If you are not satisfied with your purchase, you may return it to us within 14 days of the purchase date for a refund or exchange. The item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. We reserve the right to refuse any returns that do not meet these criteria.

Refunds

Once we receive your return, we will inspect the item to ensure it meets our return criteria. If the item is in its original condition, we will process a refund for the purchase price to your original method of payment. Please note that it may take several business days for the refund to appear on your account.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 2 days of receiving the item to arrange for a return or exchange. We will cover the cost of shipping for damaged or defective items.

Non-Refundable Items

Please note that the following items are non-refundable:

Custom or personalized orders
Rolex watches

All Rolex sales are final sale.

No Returns Policy for Rolex Watches

Thank you for choosing to purchase a Rolex from our store. We take pride in offering high-quality timepieces that are crafted with precision and attention to detail. As a watch retailer, we strive to maintain the highest standards in the industry, and in order to ensure that we can continue to provide the best possible service and products to our valued customers, we have implemented a strict "No Returns" policy for all Rolex watches purchased from our store. Please review the following terms and conditions:

All sales of Rolex watches are final. Once a Rolex is sold, it cannot be returned for a refund, exchange, or store credit, except as required by law.
The customer acknowledges that Rolex watches are delicate and sensitive timepieces that require careful handling and proper maintenance. Any damage caused by misuse, mishandling, or neglect, including but not limited to scratches, dents, water damage, or alterations, will void the warranty and is not eligible for a return or refund.
All Rolex watches sold by our store are either pre-owned or never-worn. All watches are authentic. Third party authentication or appraisal is available upon request.
Due to the high value and exclusive nature of Rolex watches, returns are not accepted for reasons such as change of mind, buyer's remorse, or dissatisfaction with the appearance, function, or features of the watch.
In the event that a Rolex is received by the customer in a defective or damaged condition, the customer must notify our store within 48 hours of receipt, and provide photographic evidence of the defect or damage. Our store will review the claim on a case-by-case basis, and may, at its sole discretion, arrange for a repair or replacement of the watch, subject to the manufacturer's warranty and repair policies.
Our store reserves the right to refuse any returns or refunds that do not comply with our "No Returns" policy, or that are determined to be fraudulent, abusive, or in violation of our terms and conditions.

By making a purchase of a Rolex from our store, the customer acknowledges and accepts our "No Returns" policy as stated above. We appreciate your understanding and cooperation, and we are committed to providing you with exceptional customer service and a positive shopping experience. If you have any questions or concerns, please do not hesitate to contact our customer service team. Email info@dsl-inc.com with any questions with the word RETURNS as well as the order number in the subject line.

Restocking Fee Policy

Returns of eligible items may be subject to a restocking fee of 20%-50% of the purchase price. This fee covers the costs associated with inspecting, repackaging, and restocking returned merchandise.

The restocking fee applies in the following cases:

The item is returned outside of the return window but is still eligible for a partial refund.
The item is returned in a condition that requires additional refurbishment (e.g., missing original packaging, damaged, or used).
The item is a custom or special order that cannot be resold as new.

The restocking fee will not apply if:

The item is returned due to an error on our part (e.g., incorrect or defective item received).
The item is returned in unused and unopened condition within the return window as per our return policy.