Shipping Policy

Key terms at a glance

Return window: 14 days from purchase
Condition: Unused, original packaging, proof of purchase
Rolex: Final sale — no returns
Damaged item: Tell us within 2 days (Rolex: 48 hours)
Restocking fee: 20–50% where it applies
Questions: info@dsl-inc.com

Order processing

Orders are packed and shipped within 1–3 business days of purchase. Business days are Monday to Friday, excluding US public holidays. Orders placed on a weekend or holiday begin processing on the next business day.

You will receive a shipping confirmation email with tracking as soon as your order leaves us. Tracking can take up to 24 hours to show movement after the label is created.

If an item in your order turns out to be unavailable after you order it, we will contact you and refund that item in full. See our Terms of Service for more on order acceptance.

Carriers and shipping rates

We ship with USPS, UPS and FedEx, and with DHL for most international destinations. We choose the carrier and service that best suits the size, value and destination of each order unless you select a specific service at checkout.

Shipping costs are calculated at checkout based on your address, the carrier's live rates, and the size and weight of your order. The cost shown at checkout is the cost you pay.

Delivery estimates

Carrier delivery estimates are estimates, not guarantees. Once a package is with the carrier, its progress is outside our control. Weather, customs, carrier backlogs and holiday volume can all add time, and we are not responsible for carrier delays.

Insurance and signature on delivery

Every order ships insured for its full value.

Orders valued over $500 ship with signature required on delivery. This protects both of us on higher-value items such as watches, graded cards and sealed collectables. Please use a delivery address where someone can sign, or arrange a carrier hold or pickup location.

We cannot waive the signature requirement, and we cannot authorise a carrier to leave a signature-required package unattended.

International orders

We ship worldwide, with some exceptions where carriers or law do not permit delivery.

International customers are responsible for all customs duties, import taxes, brokerage fees and any other charges applied by the destination country. These are not included in the price you pay us and are collected by the carrier or your local customs authority, usually on or before delivery.

We do not mark shipments as gifts and we do not under-declare the value of a shipment. If a package is refused or abandoned at customs, any refund will exclude the original shipping cost and any carrier charges we incur.

Delivery times for international orders vary by destination and by how long customs takes to clear a package.

Addresses

Please check your shipping address carefully before you order. We ship to the address given at checkout.

If you spot a mistake, email info@dsl-inc.com straight away and we will change it if the order has not yet shipped. Once a package is with the carrier, we cannot redirect it, and a package returned to us as undeliverable because of an incorrect address will be refunded less shipping costs.

We are not responsible for packages delivered to an incorrect or outdated address supplied by the customer.

Damaged, lost and missing packages

Inspect your package on arrival. If it arrives damaged, or if tracking shows delivered and the package is not there, contact us at info@dsl-inc.com within 2 days of the delivery date so we can open a claim with the carrier. Please keep all packaging and send photographs of the box and its contents; carriers require these for a claim.

Title and risk of loss pass to you on delivery to the address you provided. We are not responsible for theft after a package has been delivered, though we will help you with a carrier claim or police report wherever we can.